State of the Customer Digital Report

As a global provider of medical devices and technologies, Teleflex is committed to promoting superior customer experience through its internal “Exceptional Everyday” campaign and annual CX Week event.

Each year since 2019, Signal has produced a digital “State of the Customer” report in the form of a microsite posted on the company’s intranet. The reports are organized as a series of departments examining the perspectives of customers, patients and employees, punctuated by testimonial quotes and video clips from Teleflex executives and staffers. The process has involved Signal writing the content based on provided source material, designing and developing the microsite, and providing UX strategy.