How Will You Meet Your Employee Experience (EX) Needs?

By signal

Employee Experience Graphic


Workplace 2021:

  • 300% increase in remote work versus pre-COVID levels
  • 47% of North American managers surveyed expect more full-time remote employees to remain so permanently
  • 53% of employees say they want to work from home even after the pandemic

Vaccinations are increasing, allowing the world to slowly begin opening up. Most companies have introduced a hybrid work model, with fewer people in the office and more full-time remote workers. As this is happening, workers have come to expect a work-from-anywhere strategy from their company, making remote work the rule, rather than the exception. According to Mercer, 56% of employees would even consider leaving inflexible employers.

Have you planned for these EX impacts?


Accelerated spending on cloud, security, networks and mobility


Many companies have invested in conversational AI, machine learning and hardware advances to help smooth workplace changes, and remote workers are seeing EX automation perform admin tasks that were previously done in the office (e.g. employee self-service, customer service support and document extraction).
Forrester predicts by the end of 2021, one in four remote workers will be supported by new forms of automation either directly or indirectly.
Savvy CIOs will make the needed investments to foster social collaboration, make information easier to find and use, and provide security that’s less distracting.


Urgent need for targeted Human Resources strategy and execution


To maintain a competitive advantage, HR executives will need to pay attention to EX across the entire employee lifecycle – from hiring/talent acquisition to engagement and training. Here are a few things the Signal team is seeing in core areas:
  • Leadership and organizational culture has always been critical to the employee experience, and it’s even more so in a hybrid work world where employees are not all co-located. If you don’t have a strategy for creating and maintaining a strong culture, this is your very first priority.
  • Retention is absolutely critical and greatly impacted by work culture in an environment where the most desirable knowledge workers are able to find location-agnostic / virtual work anywhere. It’s not unusual for companies to actively recruit key players from their competitors.
  • To that end, it’s important for the hiring function to have a buttoned-up employment value proposition and recruiting presence across the right channels.   
  • Training is needed to help your skilled employees stay nimble and ready to take on new responsibilities as you shift with the pandemic.


The big shift to a remote / hybrid work model has put the spotlight squarely on the employee experience. Proactive attention to technology and talent strategy can help your organization meet the moment. The Signal experts are here to answer your questions or assist in putting a plan into action.

Scroll to Top