Today’s online ecosystem is increasingly sophisticated and complex, making audience targeting and customer experience (CX) insanely important. Success lies in having a deep understanding of your target audience – being able to see your products through their eyes – to deliver the perfect content and website experience. Consider gender and generational differences for a fresh look at your online product marketing for 2018.
Gender behavior drives CX
There are exceptions to the rule, of course, but in general, women focus on the experience while men focus on completing the mission. Women typically enjoy beautiful colors and layout, with social features like reviews. Men are more likely to want to get in and get out with an efficient process. Whether you’re talking to people who are 21 or 51, do your due diligence and user testing to make sure you have the right look to hook your audience.
Don’t call them middle-aged
Women over 40 are part of a growing ageless generation of “perennials” who don’t dress, behave or purchase the way their mothers did. Perennials are a curious, tech-savvy, relevant, engaged demographic who are “ever-blooming.”
- 96% don’t consider themselves middle-aged
- 67% feel they are in the prime of life
- 84% don’t define themselves by age
- 91% feel advertisers don’t understand them
In 2016, 62% of those aged 55 – 64 were employed. And the overall population of older Americans is growing and expected to more than double by 2060. Although Millennials will eclipse other generations in the workforce in the next decade, they’re not there yet. Don’t miss the mark with the big spenders of today – Generation X and Boomers – by focusing solely on Millennials. Including the perennials in your plan is a marketing win.
Need help putting customer data to work for you? Give the Signal team a call.