Connectivity is accelerating our lives, and marketers must keep up by working smarter. The trend encourages convenience as the bottom line – delivering value to customers as quickly as possible. However, as data becomes more accessible, consumers are pushing back against perceived corporate invasions of privacy. How do we balance convenience and privacy to ensure our audience does not feel invaded? The five best practices below are a great start.
While it’s true of all business ventures, building consumer trust is more essential in online marketing. Most people aren’t that aware of how data collection works, so they naturally feel uneasy when targeted advertising begins showing up immediately after an online search. It’s our job to use discretion and good judgement to effectively communicate with our customers.
Businesses that market their products in the EU must comply with the new General Data Privacy Regulation (GDPR). Transparency and empowerment are two critical components of this new legislation.
It’s a basic human desire to have control over our environment! This instinct applies to our online transactions. The more control you offer your customers about when, how and how much data they’re sharing, the more they will feel empowered to do business with you. Offering a clear option for minimal data collection is a sure way to improve trust and customer satisfaction.
How tolerant are consumers when it comes to using their data? The line is often unknown until it’s crossed. The past few years have seen many high profile companies face legal consequences for overstepping data collection and usage. One notable example is when Facebook was sued by Europe over alleged privacy violations in 2016. Facebook’s size allowed them to weather this event, but smaller companies may not have the same resilience for retaining trust.
As opposed to brand-initiated interactions, using data to help consumers easily locate and purchase what they already want is a subtle but important way to reframe the interaction. Trust that customers will seek out what is meaningful, and help them get to it with channels that are optimized for user experience and usability.
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